Why? 37signals, you’re dropping the ball on this one. I also do not like the fact that branding for Basecamp is now on all pages and in emails generated by the software. What will this bring to us the customer (Who are paying your bills) that we simply can not live without? There is no reason for this move from any perspective other than that of marketing for your products. That transition was also met with similar dissatisfaction by some of our customers.įried was immediately called on his absurd analogy by Andrew Myers: In fact, it reminds us a lot of our transition away from IE 6 a few years ago. His excuse for sandbagging us on our domain name: What is particularly disheartening is the supercilious tone and dissembling of Jason Fried has not abated. They are working for the corporation and have become that corporation. I was happy to do it, but now have deep regrets.ģ7signals at this point has gone Microsoft. We actually upgraded our Basecamp account recently and consolidated our operations on the system. For that fee, we expected 37signals to honour their part of the deal which was to allow us to continue to use the software and environment which we helped them get off the ground. We pay a handsome yearly fee for the use of the software and the domain. We are the ones who bought into their white label extranet solution with attractive anonymous core domains like: This is a case of breaking the contract with the original customer: us. Apparently this change is coming with additional footer branding and additional branding in the emails. What is its relevance to my clients? I am paying for a professional service – not for branding that sounds like a paint ball website. As one customer writes:īasecampHQ is a stupid domain for one. There is a thread on their forums covering the issue.
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